SHIPPING AND RETURNS

Standard Shipping

• Orders are processed within 2-5 working days upon receiving the order that has been placed successfully and fully paid for.

• Orders are dispatched immediately after it's been processed. Courier delivery takes 2-7 working days, depending on the customer’s delivery address.

• Courier deliveries will be made between Monday and Friday from 09h00 and 16h00 at the address specified when an order is placed. No deliveries will be made over weekends or on public holidays.

• Currently, we only deliver within South Africa. 

• Please note that if the courier company is not able to get a hold of you when delivery is taking place, should there be an additional cost incurred on us due to return for delivery, an additional cost will be applicable.  

• Delivery cost for orders of R400 and under: R150

• Delivery cost for orders between R401 - R999: R99

• Delivery cost for orders of R1000 and more: FREE

• A tracking number will be sent within the first working day after it has been dispatched from our premises.

 

Ordered item is out of stock

• It is possible that we are out of stock of the ordered product (or our suppliers are out of stock). Should this be the case with an order that has been placed and paid for, we will notify the customer within 1-3 working days thereof and provide alternative options;

  1. Swop the ordered product for another product.

  2. Delay delivery of the entire order until the chosen product(s) are in stock again 

  3. Refund the customer.

 

Damaged or unsealed goods 

• It is possible for packaging or products to become damaged in transit, but we’ll make sure to replace the products. Please take a photo of the damaged packaging and/or products and send it on to us via email to resolve the matter.  

 

Return of products

• We allow products to be returned within 7 days of a customer receiving their parcel. The return process will be paid for by the client and the parcel has to be sent directly to our premises within the stipulated time-frame (7 days).
  We can only accept goods for return that are still intact and in their original packaging (and sealed close, if relevant).

• We will refund the full amount you have paid less any return courier fees applicable. 

• If your original purchase included a shipping fee, we will not be able to refund this shipping amount.